SHIPPING
*Please note that items may be shipped separately. Shipping schedules may vary per item due to originality and availability. Many of our items are "Direct Shipped" to you by our manufacturing sources. Arcana22 will do our best to notify you when these situations arise.
Arcana22's primary methods of transport are; United States Postal Service (USPS) Priority Mail and Media Mail, however, Arcana22 reserves the right to ship orders by any carrier service we deem necessary including UPS, FedEx, and others. Processing of your order typically takes 2-3 Business days (please note: this is not guaranteed). Additional shipping charges will be applied for orders shipped outside of the US. Most items in our catalog will ship within 3 business days of processing, however please allow up to 14 days for delivery of some items.
INTERNATIONAL SHIPPING
Arcana22 can ship international orders. Additional shipping fees will apply and the amount is dependent upon the destination, and must be paid prior to order shipment. We will contact you via e-mail for the remaining balance.
INTERNATIONAL DUTIES AND TAXES
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Arcana22, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
RISK OF LOSS
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. All items are insured when shipped regardless of carrier.
RETURNS
ALL SALES ARE FINAL.
Your satisfaction is important to us. If you receive damaged or incorrect merchandise please contact us by e-mail to let us know of your issues. In the event of our error, we will allow returns under certain conditions.
All claims/returns for errors on our part must be approved and must be made no later than 10 days after receipt of order.
Returned merchandise must be in its original packaging and in "as-new" condition with the packing slip. Arcana22 reserves the right to refuse any worn or shelf-damaged items.
In the event of any merchandise returns for reasons other than our error, there will be a 20% restocking fee on the items returned.
Arcana22
PO Box 25062
Asheville, NC 28813
If the product was damaged in shipping, you MUST retain all shipping materials for inspection by the shipper's agents. If the item is not functioning and the reason is not related to the shipping please contact us for an RMA return. (Please note: Items listed as USED are sold As-Is and have no warranties. Other products may be offered without warranty and will be stated in the product description. Sales of these items are FINAL). Warranties are the responsibility of the manufacturer and we will assist you in getting in touch with them so you can find a localized "repair" or "service center" and hasten the process.
When we receive your returned package, we will inspect and test your products and determine whether to issue a replacement or refund is warranted at our sole discretion.
Restocking fees may be applied to any refunds you may be offered in the event the item is returned and it is completely functional. Refunds will not be given and warranties will be voided if the device is plugged in without proper surge protection, or the device has been disassembled, misused, dropped or otherwise damaged by the end-user. All shipping costs are the responsibility of the buyer.
Feel to e-mail us if you have any questions.
